Your Privacy and Hit The Road Tours Australia Pty Ltd (ABN 89 617 999 989) (collectively and individually referred to as “Hit The Road Tours”, “we”, “us” or “our”).
Who We Are and How You Can Contact Us
We are Hit The Road Tours and we are based in VIC, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site https://www.hittheroadtours.com.au/ (“Site”) and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.
You can contact us for privacy-related questions by emailing [email protected].
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act 1988 (Cth)), Australian Privacy Principles and, to the extent applicable, the EU General Data Protection Regulation (GDPR) and any replacement legislation, regulations, guidelines or standards governing the use, storage or transmission of personal data.
Our Role in Your Privacy
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
Our Responsibilities
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
Your Responsibilities
Please read this Privacy Policy and our Website Terms & Conditions. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
When and How We Collect Data
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:
We may collect data when you:
- You purchase a gift card for redemption on our Site;
- You purchase a product or service, including public and private tours;
- You interact with us on social media;
- You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails;
- You participate in events, promotions and giveaways or any request for additional data such as customer surveys;
- You accept our cookies and other tracking technologies on any device you use to interact with us;
- You voluntarily submit your data to us for any reason.
Types of Data We May Collect
- Contact details (name, address, email);
- Financial Information (bank or credit card details when you are making a purchase);
- Data about the products or services you purchase;
- Data about your experience with our Site and our products and services;
- Data relating to your circumstances and such other information that is relevant to the products or services we provide to you;
- Data relating to your attendance at seminars or other events held by us (including webinars and podcasts);
- Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) – we do not link this with any personal Data;
- Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions).
Use and Disclosure of Your Data
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes that include:
- Operating our Site;
- Providing you with products, information and services;
- Customer support;
- Tracking your purchase history;
- Detecting and preventing fraud;
- Improving our Site;
- Making your experience on our Site more efficient and enjoyable;
- Market research e.g. we may contact you for feedback about our products and services;
- Provide you with information about events, other products or services or opportunities that may be of interest;
- Marketing (with your consent);
- Monitoring your compliance with our Website Terms and Conditions.
We may disclose your data for the purposes it was collected and also:
- As required by law subject to our obligations;
- With your consent;
- Within our business;
- To send you marketing material (with your consent);
- To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms);
- Share with third parties to enable us to provide our products and/or services.
Analytics, Advertising and Tracking
Google Analytics 4
We use Google Analytics 4 functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.
Our use of Google Analytics 4 may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics 4, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.
Facebook Insights
We use Facebook Insights to track your interaction with our Facebook page. This will allow us to track usage and improve the performance of our page. We will use Facebook Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer. You can check out Facebook’s privacy policy here, and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.
Microsoft Clarity and Microsoft Advertising
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Visitor Tracking
As you navigate through our website, we may also use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns through Visitor Tracking. We collect non-identifiable data related to web traffic and user behaviour through tracking technologies such as cookies and web beacons. This data may include IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamps, and clickstream data. We use this information to improve our website and provide a personalised experience. For more information about how Visitor Tracking collects and uses your data, visit the Visitor Tracking Privacy Policy.
Cookies and Tracking Choices
Choosing Not to Provide Personal Data
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.
Turning Off Cookies
Our Site uses cookies and similar technologies to provide certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.
Marketing
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:
- completing the contact us form on our contact page; or
- unsubscribing within the email if you have previously subscribed to our newsletter.
Your Rights as a Resident of Australia
The residents of Australia have the following rights with regard to their personal information:
- The right to access the personal information that we have collected about you;
- The right to request that we amend any of the information that we have collected about you;
- The right to not have to identify yourself, or of using a pseudonym in certain circumstances;
- The right to stop receiving unwanted direct marketing;
- The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.
Exercising Your Rights
Residents of Australia may exercise the rights specified above at any time by submitting a consumer request to: [email protected].
We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.
We will respond to most consumer requests within a reasonable period of time, not exceeding 30 days of receipt of the request. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.
Accessing Information We Hold About You
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why.
Inaccurate Information
You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.
Objections to Profiling or Automated Decisions
We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.
The Right to Be Forgotten
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
Making a Complaint
You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at [email protected].
Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.
Security of the Data We Collect
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data.
We have implemented the following measures to protect and safeguard your personal information:
- Limiting the amount of personal information that we collect to strictly necessary only;
- Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
- Destroying the personal information that we no longer need;
- Screening all employees with access to personal information;
- Training our employees;
- Maintaining up-to-date software and safeguards;
- Password access to accounts;
- Storing electronic data with reputable third party storage providers who have appropriate security protections;
- Limit access to personal information to individuals who need to know;
- Using payment providers who are PCI DSS compliant;
- We do not store your payment details;
- We do not combine nor link the personal information that we hold about you.
Where We Store Data
We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.
How Long We Store Data For
We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it permanently or anonymise Data which is no longer necessary.
Third Parties Who Access Your Data
We share data with third parties in the following circumstances:
- Other companies in our group of companies, as necessary to operate our Site;
- Our suppliers and service providers working for us e.g. payment processors;
- Our professional and legal advisors;
- Third parties engaged in fraud prevention and detection;
- Law enforcement or other government authorities;
- Share with third parties who enable us to provide our products and services which may include:
– payment processors such as Stripe, PayPal, Xero, Rezdy who may process your payment for any products and services bought from us;
– Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of custom audience generation and the development of targeting criteria;
– Other third parties such as MailerLite, MailChimp and others for processing and holding Data that enables us to ensure you are kept informed of relevant information, logins and marketing material, offers, promotions, newsletters, blogs, podcasts and videos; and - Where we have your consent to do so or otherwise where we are legally permitted to do so.
Payment Security
All of our real-time credit card authorisations are handled by secure third party gateway providers and these are secured by the highest level of security. The following measures are taken to protect your data:
- Payments are fully automated with an immediate response;
- Your complete credit card number cannot be viewed by us or any outside party;
- All transaction data is encrypted for storage within our third party gateway suppliers bank-grade data centre, further protecting your credit card data;
- Our third party gateway provider is an authorised third party processor for all the major Australian banks;
- Our third party gateway provider will at no time touch your funds, all monies are directly transferred from your credit card to the merchant account held by us.
We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council.
PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.
Age of Consent
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority.
Cookies and How to Block Them
We use cookies, this helps us improve the products and services we provide. Unfortunately, they are not the edible kind!
“Cookies” are small data files that are placed on your device or computer and stored on your device by your browser, often including an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
This site collects cookies and may use cookies for reasons including, but not limited to:
- Analysing our Website traffic;
- Analysing your interactions with advertisements;
- Identifying if you are signed in to the Website;
- Testing content on the Website;
- Storing information about your preferences;
- Recognising when you return to the Website.
Most web browsers automatically accept cookies. They do not harm your systems, however, you can modify your browser settings to decline cookies, if you prefer. The HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.
Web Beacons
We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails, we can track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.
Governing Law
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.
Updates to Our Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will not provide you with any notice when we make changes to this Privacy Policy.
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it’s the latest version.
